Wine Connection Bangtao Place lacks management

Wine Connection have a number of branches across Phuket. I have chosen to visit the one located at Bangtao Place, Thalang Phuket. Although I generally like what Wine Connection offer i am afraid there are a few things management are going to need to address , before I can change my MrTripAdvisor thumb to green.


There are just a few things that warrant small red thumbs:-

They allow their own delivery van and every other trade delivery/collection vehicle to park, load & unload, leave the engine running throughout (a typical thai trait) and in doing so, block their own public entrance? On one occasion I was there, a customer wasn't feeling to great so they tried to catch some rest on an outside sofa. A large delivery vehicle arrived, remained parked across the entrance, the diesel engine running and fumes bellowing out for some 20 minutes; Outrageous.

  They are suppose to open at 11:00 hrs but they never do, as the staff only begin to start preparing the place at 11:00. In addition whilst they serve you your morning coffee or snack, they then begin mopping the floors, so you'll have to endure the smell of disinfectant.

For reasons best known to the management (if there is any management) this particular Wine Connection has been operating on a reduced menu since the beginning of the year. So the normal evening favourites of the Rack of Lamb for example is no longer available. Basically the menu now consists of Pizza, Pasta and Salads. No fresh juices, no croissants etc.. when you consider they advertise themselves and own their own bakery i find that very odd.

Wake up !  stop allowing vehicles to park here, when you have a side entrance, and forbid the drivers to leave engines running during the time they are there.

Have your staff arrive earlier to prepare for opening and have all cleaning tasks done before opening.

Put back the full menu & get a branch manager/ess

The tuna salad is very well presented, consistently good and reasonably priced.

The bread is fresh and comes at an extra 30 baht.

Coffee is also fresh, normally hot and is not cheap, at 100 baht.

wont I slip over on this wet floor?

UPDATE: 02.04.2013  

I have revisited this Wine Connection branch and the management have taken immediate direct action on all the points raised in my earlier blog.

Excellent, and proves that customers and businesses can work together!

I can now award the green thumb to the Wine Connection at BangTao Place